We performed a comparison between New Relic and SolarWinds Server and Application Monitor based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive application information, reliable monitoring, scalability, accurate alerts, and better dashboard design. It also has a simpler user interface and provides a complete platform for monitoring and analytical features. While SolarWinds Server and Application Monitor has valuable features, it lacks code-level application monitoring and software-defined network monitoring capability, and has room for improvement in various areas such as stability, flexibility, and pricing.
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The integration and configuration of New Relic is straightforward and easy."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The product's initial setup phase was very easy."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."
"The most valuable feature is the Access Rights Manager."
"I adore the NTA module that provides deep details on ingress/egress traffic for any interface. With a few clicks, you can correlate who is accessing what and when, beside the bandwidth consuming applications/users."
"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"The more valuable feature of this solution is the Exchange feature."
"Features like monitoring and infrastructure dependency mapping are valuable to us."
"The customization of the start and end time is kind of cool."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"They should bring the pricing down to be more competitive."
"New Relic needs to improve is the user data schema."
"The browser isn't exactly reliable."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The solution must provide better support for Azure Web Apps service."
"SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring."
"The setup was complex. We had local support to assist us."
"SAM's software-defined network monitoring capability is also low and could be improved."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"PerfStack can be made more effective. I am sure SolarWinds already has a plan for the same in coming versions."
"I think they need to make reporting easier and more simple & dynamic."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while SolarWinds Server and Application Monitor is ranked 18th in Application Performance Monitoring (APM) and Observability with 38 reviews. New Relic is rated 8.6, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and Tanium. See our New Relic vs. SolarWinds Server and Application Monitor report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
