We performed a comparison between OpenText Operations Orchestration and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is good functionality-wise. I am impressed with the tool's flexibility in customization."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."
"It's scalable."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It's probably the best product out there."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Great with IT processes and business processes."
"The iTerm suite is also crucial for visibility and optimization."
"The data visualization is good."
"The price is an area that should be addressed because the price is high."
"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."
"We cannot perform GUI automation using the tool."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The deployment requires awareness among the project staff."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"There can be gaps in integration."
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OpenText Operations Orchestration is ranked 19th in Process Automation with 24 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. OpenText Operations Orchestration is rated 7.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of OpenText Operations Orchestration writes "HP OO blows away the competition, but has its fair share of flaws". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". OpenText Operations Orchestration is most compared with Red Hat Ansible Automation Platform, Control-M, Camunda and Microsoft System Center Orchestrator, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M and Nintex Process Platform. See our OpenText Operations Orchestration vs. ServiceNow Orchestration report.
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