We compared Salesforce Sales Cloud and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"CRM's performance is good, we've never faced any issues with it."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"It is very simple."
"The product is straightforward to set up. There's no difficulty."
"It's very easy to find any customer-related data."
"The most important feature is the ability to assign a plan using the manual close function."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"It has a wide variety of use cases."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"It is a very stable solution."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"It is a very stable solution."
"The user interface is pretty simple."
"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The initial setup is complex, it could be improved to be more simplified."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"The licensing is expensive."
"Oracle CRM can improve integration and performance."
"The user interface and performance could be better."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"It is a bit pricey."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"The reporting formats could be better."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
"The solution's design could be improved."
Oracle CRM is ranked 7th in CRM with 34 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 98 reviews. Oracle CRM is rated 8.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Oracle Eloqua, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Salesforce Platform. See our Oracle CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
