We performed a comparison between Salesforce Sales Cloud and SAP ERP based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"The most valuable features are the reporting and the custom codes."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"It is a very stable solution."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"The solution provides good production planning."
"The most valuable features are the ease of installation and the MM functionality."
"They provide a full service."
"The solution is very stable."
"It automates transactional processes."
"The product’s most valuable feature is a centralized system integrating different departments within the organization."
"We like that we have real-time dashboard views."
"There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"I would like to see a more affordable licensing model."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"The solution's customer support is not so good."
"Salesforce Sales Cloud needs a more user-friendly interface."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"The product can be a little slow when dealing with thousands of employee data."
"Improvements to the UI. The UI is pretty old, but this will change with the upcoming release of S.4."
"The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
"If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money."
"The solution is quite expensive. They need to work on the pricing to make it more reasonable."
"The only feature that is not available in our current version is web access."
"The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex."
"The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product. There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy."
Salesforce Sales Cloud is ranked 3rd in CRM with 98 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Salesforce Sales Cloud is rated 8.4, while SAP ERP is rated 8.2. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, IQVIA Orchestrated Customer Engagement and Vlocity, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Microsoft Dynamics 365 Business Central.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
