We compared Salesforce Sales Cloud and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Sales Cloud could improve its integration with third-party systems and reporting. CX Sales could improve its account portfolio management, integration with other systems, and mobile application.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"The analytics features in Oracle CX Sales are good."
"The lead and opportunity management features are valuable."
"It is stable and scalable, and their support has been very responsive."
"The integration with other systems is easy."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The solution integrates well."
"It covers sales very well."
"the Oracle CX Sales Eloqua module is very useful."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"The most valuable features are the reporting and the custom codes."
"You can capture all the contacts that relate to an account or business, including personal details."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"I have found Salesforce Sales Cloud to be stable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"You can adapt Salesforce for all customer needs."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"The interface of Oracle CX Sales could be more user-friendly."
"They've been lacking in creating customization from scratch and in sales."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"You can get disconnected if you do not have a strong, reliable internet connection."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"The tool must allow developers to check logs."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"One area where the solution could improve is with handling feature requests."
"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"The solution is secure. However, they could always improve on security."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
Oracle CX Sales is ranked 14th in CRM with 12 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 98 reviews. Oracle CX Sales is rated 7.4, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle CX Sales is most compared with Siebel CRM, Microsoft Dynamics CRM, Oracle Fusion Service, SAP CRM and NetSuite CRM+, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Camunda. See our Oracle CX Sales vs. Salesforce Sales Cloud report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.