Oracle CX Sales vs SAP CRM comparison

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1,499 views|1,030 comparisons
84% willing to recommend
SAP Logo
3,810 views|2,988 comparisons
81% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Aug 7, 2023

We compared Oracle CX Sales and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.

  • Room for Improvement: Oracle CX Sales could improve its account portfolio management and mobile application. SAP CRM needs improvements in its mobile interface, data visibility, and integration.

  • Service and Support: Oracle CX Sales has been criticized for its poor support. SAP CRM's customer service and support have received mixed feedback.

  • Ease of Deployment: Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.

  • Pricing: Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered. SAP CRM is seen as costly, and some users have said it isn’t worth the money.

  • ROI: Oracle CX Sales users have provided no feedback on its ROI so far. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.

Comparison Results: Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: May 2024).
770,428 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"the Oracle CX Sales Eloqua module is very useful.""It is stable and scalable, and their support has been very responsive.""CX Sales is very intuitive - you just have to click a few buttons, and you see everything.""It covers sales very well.""The integration with other systems is easy.""The analytics features in Oracle CX Sales are good.""Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.""The solution integrates well."

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"The platform is highly scalable.""We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service.""The user interface is excellent.""We like that this solution has made our whole accounting function paperless.""SAP is very easy to use.""Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.""The stability is good.""What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."

More SAP CRM Pros →

Cons
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.""The tool must allow developers to check logs.""We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.""The interface of Oracle CX Sales could be more user-friendly.""It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.""CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes.""They've been lacking in creating customization from scratch and in sales.""Support is very poor."

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"The product is very expensive.""SAP must provide a demo system for the customers.""SAP CRM could improve by being easier to use and customer-friendly.""It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.""CRM is costlier than its competitors.""SAP CRM should create a more user-friendly graphical user interface (GUI).""There could be some specific configurable options on the UI level to improve visibility.""The product's pricing could be better."

More SAP CRM Cons →

Pricing and Cost Advice
  • "The price is reasonable."
  • "It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
  • "The product is pricey."
  • "The solution is reasonably priced compared to other tools."
  • "It's expensive, but worth the money."
  • More Oracle CX Sales Pricing and Cost Advice →

  • "SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
  • "They should reduce the price to target small businesses."
  • "The company has seen an increase in revenue."
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • More SAP CRM Pricing and Cost Advice →

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    770,428 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The integration with other systems is easy.
    Top Answer:The solution is reasonably priced compared to other tools.
    Top Answer:Since it is a cloud-based product, we don't have access to the backend. So, it is difficult for the developers. If something is wrong, I cannot check the backend. We have to raise an SR, and the… more »
    Top Answer:SAP is costly and requires money for every modification.
    Top Answer:There is no scope for integration because SAP does not allow any personal integration.
    Ranking
    14th
    out of 169 in CRM
    Views
    1,499
    Comparisons
    1,030
    Reviews
    7
    Average Words per Review
    425
    Rating
    6.9
    4th
    out of 169 in CRM
    Views
    3,810
    Comparisons
    2,988
    Reviews
    21
    Average Words per Review
    452
    Rating
    7.8
    Comparisons
    Also Known As
    Oracle Sales Cloud
    Learn More
    Overview

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth. 

    The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go. 

    SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

    Sample Customers
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Manufacturing Company11%
    Government10%
    Financial Services Firm9%
    REVIEWERS
    Manufacturing Company29%
    Financial Services Firm18%
    Agriculture7%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government8%
    Financial Services Firm8%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Midsize Enterprise15%
    Large Enterprise85%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise19%
    Large Enterprise52%
    REVIEWERS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    Buyer's Guide
    Oracle CX Sales vs. SAP CRM
    May 2024
    Find out what your peers are saying about Oracle CX Sales vs. SAP CRM and other solutions. Updated: May 2024.
    770,428 professionals have used our research since 2012.

    Oracle CX Sales is ranked 14th in CRM with 12 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Oracle CX Sales is rated 7.4, while SAP CRM is rated 7.6. The top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and NetSuite CRM+, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Genesys Cloud CX. See our Oracle CX Sales vs. SAP CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.