We performed a comparison between PagerDuty Operations Cloud and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The initial setup is straightforward."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"Notification is the most valuable feature."
"The SMS pages and the mobile application are pretty much the top two features."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The product easily integrates with other solutions."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"It has an intuitive UI with beautiful graphs and customizable maps."
"The integration with third-party tools and the alerts are most valuable."
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"The most valuable feature is monitoring."
"The performance and bandwidth are valuable features."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"They could include incident merging and alert grouping features in the product."
"PagerDuty's webhooks need some improvement."
"Something that needs to be improved, is adding multilingual support."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"Having a more customizable interface and dashboard would be an improvement."
"Zabbix isn't very good at automation just yet."
"The server monitoring could be better."
"The product could be more secure and more stable."
"I would like for this solution to be more cloud-friendly."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"The integration of the product is not so easy, especially when it comes to the application database."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Zabbix is ranked 1st in Network Monitoring Software with 100 reviews. PagerDuty Operations Cloud is rated 8.8, while Zabbix is rated 8.2. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and BMC Helix ITSM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
