We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Red Hat CloudForms is a stable product. There is no issue with the stability."
"The solution is compatible and integrates with various infrastructures or providers."
"They are a very mature product."
"I am impressed with the product's reports."
"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."
"The stability of the solution is very good. We haven't had any issues with it."
"Red Hat CloudForms is stable once it is up and running."
"The optimization of the solution is quite interesting."
"The asset management tools are very valuable."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"You can improve integrations of the operation with the solution."
"Their Event Management is very good."
"Provides everything in one solution."
"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."
"The solution is still quite immature."
"It is difficult to create a complete dashboard that includes all the needed features or catalogs."
"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."
"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"The solution's provisioning engine needs to be improved."
"The complexity of the solution is a bit high in comparison to VMware."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The setup and deployment could be simplified, and the pricing could improve."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"It should have better integrations with other solutions."
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Red Hat CloudForms is ranked 8th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 35 reviews. Red Hat CloudForms is rated 6.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Red Hat CloudForms writes "Easily integrates with various out-of-the-box or third-party vendors". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Red Hat CloudForms is most compared with Morpheus, VMware Aria Automation, vCloud Director, OpenNebula and IBM Cloud Automation Manager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Red Hat CloudForms vs. ServiceNow IT Operations Management report.
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