We performed a comparison between Sales Creatio and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Intuitive, low-code CRM platform that's easy to integrate and use."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"The camera feature is valuable because it provides a look and feel."
"It is customizable. We have customized the CRM according to our needs."
"The product is customizable."
"Zoho CRM is very simple and easy to use."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"There is still some room for improvement in the overall look and feel of the software."
"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."
"Sales Creatio should include better customizations."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"Creatio's mobile app could be more intuitive."
"Adding a new contract to the solution is quite complicated."
"The MCR capabilities have some limitations."
"I'm not sure that there is scalability potential for enterprises."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"This solution needs a more user-friendly interface."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
Sales Creatio is ranked 20th in CRM with 8 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Sales Creatio is rated 9.0, while Zoho CRM is rated 8.0. The top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Salesforce Sales Cloud and Oracle Fusion Service, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and IQVIA Orchestrated Customer Engagement. See our Sales Creatio vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
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