We compared SAP ERP and SAP S/4HANA based on our user's reviews in several parameters.
Based on user feedback, SAP ERP is praised for its comprehensive functionality, efficient supply chain management, and excellent customer service. Meanwhile, SAP S/4HANA stands out for its real-time data analysis capabilities, intuitive user interface, and flexibility. Users highlight the need for enhanced customization in SAP ERP, while SAP S/4HANA could benefit from performance improvements and better system integration.
Features: The valuable features of SAP ERP include comprehensive functionality, ease of integration, robust reporting, and efficient supply chain management. In comparison, SAP S/4HANA offers robust functionalities, seamless integration, intuitive user interface, real-time data analysis, efficient business process management, improved efficiency, streamlined operations, accurate insights, flexibility, scalability, and a comprehensive set of tools for various industries.
Pricing and ROI: The setup cost for SAP ERP has been reported as manageable, ensuring a seamless implementation process. On the other hand, SAP S/4HANA has been praised for its reasonable setup cost, providing users with flexibility. Both products offer straightforward and transparent licensing terms., The ROI for SAP ERP has been positive according to user feedback, with satisfaction expressed for financial benefits and efficiency improvements. SAP S/4HANA also delivers a positive ROI, with users highlighting its efficiency, effectiveness, increased productivity, and cost savings.
Room for Improvement: SAP ERP requires enhancements in customization options, user interface intuitiveness, integration with other software systems, and performance. SAP S/4HANA needs improvements in performance with large data sets, a more intuitive interface, and better system integration.
Deployment and customer support: The reviews indicate that both SAP ERP and SAP S/4HANA have varying timeframes for implementing a new tech solution. Some users spent three months on deployment and an additional week on setup for both products. However, it is important to consider the context in which the users used these terms., SAP ERP receives high praise for its customer service and support, with prompt and knowledgeable assistance, personalized attention, and efficient problem resolution. SAP S/4HANA also provides excellent customer service, with prompt and efficient assistance, as well as a knowledgeable and friendly support team.
The summary above is based on 61 interviews we conducted recently with SAP ERP and SAP S/4HANA users. To access the review's full transcripts, download our report.
"It provides great visibility into the details of enterprise resource planning."
"ERP is stable. The outcome is clear to us as far as the design goes."
"It gives us full control over each change, to the level of the individual field in a master record, including certificates."
"SAP ERP offers a wide range of functional modules, including payroll, HR, financials, and others."
"Good customization features."
"SAP ERP's interface is pretty easy nowadays, as it has evolved over time and has been made as user-friendly as a person would like it."
"The solution has far more features, processes, and functionalities than we previously had."
"Overall the solution is very good in the industry."
"I have found the user interface very modern and it has simplified many user jobs, such as the embedded logistics. They have introduced central finance which has been a benefit."
"The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions."
"I have found SAP S4HANA to be scalable."
"I find everything I need in S4/HANA."
"One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering."
"S4HANA is relatively stable."
"SAP S4HANA is a stable solution."
"At present, it seems very stable because it is in the cloud."
"This solution could be made more user-friendly for development teams."
"Sometimes the cost is not reasonable, such as in the case of budgeting."
"The product can be a little slow when dealing with thousands of employee data."
"I think that implementation could be simplified."
"Their support should be improved. Instead of giving a general solution, their consultants should first try to understand the problem and then resolve the same. They should properly investigate the issue before providing the solution."
"ERP could use better integration with other systems."
"The initial setup of SAP ERP is complex and it took a lot of time."
"The solution is not ready for the current e-commerce environment."
"The solution could have a better user experience. However, they are working a lot on the user experience and they have come up with various applications, such as mobile applications. This was lacking over the last two years."
"This product would be improved by adding more reports."
"The product's use of resources could be improved, as it is quite intensive at the moment."
"The customer service and support are average. There is room for improvement in response time."
"This is a costly solution."
"In an upcoming release of SAP S4HANA, chain management should be easier."
"Their yearly licensing is expensive. Improvements are needed on the user experience level and digital work."
"I would like to see the AI included to help from a data standpoint."
SAP ERP is ranked 1st in ERP with 100 reviews while SAP S/4HANA is ranked 2nd in ERP with 65 reviews. SAP ERP is rated 8.2, while SAP S/4HANA is rated 8.2. The top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". On the other hand, the top reviewer of SAP S/4HANA writes "The solution is highly scalable, with solid performance and integration". SAP ERP is most compared with Microsoft Dynamics AX, Anaplan, SAP Business One, Infor M3 and Infor LN, whereas SAP S/4HANA is most compared with SAP Business One, Oracle Fusion Cloud ERP, Microsoft Dynamics 365 Business Central, Oracle E-Business Suite and NetSuite ERP. See our SAP ERP vs. SAP S/4HANA report.
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