We performed a comparison between ScienceLogic and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution provides good infra-monitoring features."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"The power flow is great."
"Provides agentless monitoring so there's no need to install the agent on each server."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"Power packs."
"Stability-wise, I feel it is a good product."
"It has been stable since deployment."
"The process involving the original setup of the solution is excellent."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"I am impressed with the tool's incident problem change management."
"ServiceNow Discovery works better than other products I've used."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"They should improve their support process and add chat."
"Admins do not have direct access to the reporting."
"There are often bugs in new releases."
"The product is not user-friendly."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"ScienceLogic could improve the implementation, it could be made easier."
"They need a little more self-service."
"The product could improve some of the visualization and architecture setups."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"I feel that credential-less discovery could be improved."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Technical support has not been helpful when we have come across problems."
"They can expand on the plugins for some of the other tools."
ScienceLogic is ranked 6th in Server Monitoring with 42 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. ScienceLogic is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Splunk Enterprise Security, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and SolarWinds Server and Application Monitor. See our ScienceLogic vs. ServiceNow Discovery report.
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