We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's incident problem change management."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"The service management and operations management modules are valuable."
"It is a stable solution...The initial setup of the product is straightforward."
"They have a very good network in the infrastructure of Discovery."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The initial setup is pretty easy."
"We can scale the solution."
"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."
"AppInsight. Provides a simple way to get very in-depth monitoring configured for our most popular applications. Exchange, SQL, and SharePoint."
"I'd rate technical support at eight out of ten. They are helpful and fast."
"Identifying the problem statement is easy."
"It's good at monitoring system-specific things like ports, services."
"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."
"SolarWinds SAM has provided us with dynamic thresholds based on historical trends and requirements. The threshold gets configured automatically, so it's no longer necessary to configure it manually every time."
"The most valuable feature is application monitoring."
"It is one of the most costly applications in terms of subscription costs."
"Without improvement in the patters, applications can't be discovered"
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"The solution is too high priced."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"The stability, flexibility, and ease of use could be improved."
"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."
"SAM's software-defined network monitoring capability is also low and could be improved."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"This product has no real downside unless they fail to continue development of its capabilities."
"One area that could benefit from improvement is its performance"
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while SolarWinds Server and Application Monitor is ranked 10th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and PRTG Network Monitor. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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