We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I like the solution due to the fact that it's scalable."
"The asset management tools are very valuable."
"The solution is very capable and user friendly."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"Their Event Management is very good."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The scalability of ServiceNow is good."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"It's easy to understand, even if you are not too technical."
"It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"SolarWinds is reasonably priced."
"SolarWinds NPM is a scalable solution since it can handle a huge number of users."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The initial setup phase was hard and could be made easier."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"It would be good to have high security."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"There isn't support available to us as they don't offer support in our country."
"Application Performance Monitoring should be included in this solution."
"SolarWinds NPM could improve the graphics of the interface and more customized reporting."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
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