We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's ability to track information in an easy way."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I like the solution due to the fact that it's scalable."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The asset management tools are very valuable."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I personally spend a lot of time in vRealize Orchestrator, so being able to directly tie into the back end on the APIs, I find that to be what really is the most advantageous thing for me."
"It is mostly for our tech support to test new versions, find bugs, and troubleshoot what is happening at customer sites."
"vRealize automation stability is pretty good. They are always fixing bugs. The product team is doing a great job of addressing any issues that we might have."
"We haven't hit any limits yet, scalability is good."
"The self service portal: People don't have to come to us to request something. They can just go fill out a form. Within 30 minutes, they have what they requested."
"The whole VMR ecosystem allows us to serve multiple customers, multiple organizations and also multiple units per customer. We can cover every level without using the whole VRA and the rest of the ecosystem. We don't need to use a separate product to provide separate functionalities for the customer. We can cover all the use cases using only one product on our side which is really helpful. T"
"Valuable features include integration with Infoblox, for IP management; and three-tier app deployment as one unified Blueprint."
"It has definitely increased speed of VM deployment. When a normal server-request would come in, it might take anywhere from three to four days to deploy. Now, within 15 minutes, they can click and have something up and running."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The initial setup phase was hard and could be made easier."
"Normally, on the first call to technical support, you don't get the right person. The log analysis takes a long time. This is something which should be improved."
"The solution could include more integrations and supportability around the container space."
"VMware should go the way of vROps, with everything in one machine, the ability to scale out, and a more distributed environment instead of having the usual centralized SQL database."
"I know you can spin up virtual desktops in vRA, but they're not thin-provisioned. I don't know if that's because the other product, Horizon View, is there, but it would be nice to see more integration."
"I would also like to see them streamline the install. It's split between Windows and Linux appliances, and it would be easier if it was all appliances. I think they're going that way."
"I don't think it's intuitive or user-friendly. I think it's a good tool. Any automation tool, these days, the learning curve is kind of high. You're teaching sysadmins who never developed stuff. Maybe they modified a little bit of code and now you tell them, "Hey, here's the tool, use it." But you have to know a little bit of DevOps. So you have to train them how to do the scripting."
"It is complex to use for new users. It should have automated tools or drag-and-drop functionality."
"They should concentrate on navigation and service improvements."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.