We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"The ability to quickly identify downtime is the most valuable."
"I like the tracking feature to track devices and see where they are connected. This is very practical."
"The connectivity of the solution is very good."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"Monitoring capabilities are at a high level and it is easy to see utilization, access ports, and CPU memory in real time or through a lens for long-term visualization."
"The solution is easy to install and it takes a couple of hours."
"It gives us a map of the network setup and one console to see the entire network."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"ITSI includes a feature called a glass table."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The solution has been stable."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Technical support and releases are not particularly reliable."
"Real-time analytics is the major weakness of the SolarWinds NPM platform today. They've done a fantastic job enabling the collection of data. Users are now demanding the ability to generate their own graphs, views, and so on; all of this must be done by an admin today."
"The solution does not offer much customization so is somewhat inflexible."
"SolarWinds NPM could improve the graphics of the interface and more customized reporting."
"Being able to detect devices that are trying to connect wirelessly would make using this solution much easier."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"It would be good to have high security."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"We'd like them to show more inputs on the dashboard."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"We have problems doing upgrades and operating alternate new versions."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The data recovery has room for improvement."
"It would be good if an interface was included in the next release."
More Juniper Mist Premium Analytics Pricing and Cost Advice →
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace and Splunk APM. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.