Splunk Enterprise Security vs Splunk ITSI (IT Service Intelligence) comparison

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31,886 views|17,713 comparisons
92% willing to recommend
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24,689 views|20,244 comparisons
92% willing to recommend
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142 views|91 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splunk Enterprise Security and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) Report (Updated: May 2023).
771,170 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"If you know how to do KQL (kusto query language) queries, which are how you query the log data inside Sentinel, the information is pretty rich. You can get down to a good level of detail regarding event information or notifications.""We didn't have anything similar. So, it really provides value from the incidents and automation point of view. The overview of the security fabric is most valuable.""It is easy to implement (turn on) - does need a skilled analyst to develop queries and playbooks.""The most valuable features in my experience are the UEBA, LDAP, the threat scheduler, and integration with third-party straight perform like the MISP.""Sentinel improved how we investigate incidents. We can create watchlists and update them to align with the latest threat intelligence. The information Microsoft provides enables us to understand thoroughly and improve as we go along. It allows us to provide monthly reports to our clients on their security posture.""Sentinel also enables you to ingest data from your entire ecosystem and not just from the Microsoft ecosystem. It can receive data from third-party vendors' products such firewalls, network devices, and antivirus solutions. It's not only a Microsoft solution, it's for everything.""The connectivity and analytics are great.""We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."

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"The correlation searches (properly configured) populate the Incident Management dashboard and provide me a quick birds-eye view of my most important concerns.""From my experience, the visual aid that it provides is most valuable. There are charts and other means to provide information.""Easy to deploy and simple to use.""Search language is easy to understand and teach to new users.""Integrity with many vendors: This simplifies the implementation and integration with different devices""It has a big user base, so the community is useful.""I like the ease with which dashboards can be created.""The additional vendors we've brought on board, particularly the elastic, have been quite beneficial."

More Splunk Enterprise Security Pros →

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.""Our mean time to detect is down to five minutes.""The root cause analysis is very helpful for us.""One particularly useful feature of Splunk ITSI is the ability to create custom services.""I find the episode review, glass tables, and correlation search features very useful.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.""The observability is great and valuable."

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Cons
"They're giving us the queries so we can plug them right into Sentinel. They need to have a streamlined process for updating them in the tool and knowing when things are updated and knowing when there are new detections available from Microsoft.""The following would be a challenge for any product in the market, but we have some in-house apps in our environment... our apps were built with different parameters and the APIs for them are not present in Sentinel. We are working with Microsoft to build those custom APIs that we require. That is currently in progress.""At the network level, there is a limitation in integrating some of the switches or routers with Microsoft Sentinel. Currently, SPAN traffic monitoring is not available in Microsoft Sentinel. I have heard that it is available in Defender for Identity, which is a different product. It would be good if LAN traffic monitoring or SPAN traffic monitoring is available in Microsoft Sentinel. It would add a lot of value. It is available in some of the competitor products in the market.""There is room for improvement in entity behavior and the integration site.""They could use some kind of workbook. There is some limitation doing the editing and creating the workbook.""The built-in SOAR is not really good out-of-the-box. The SOAR relies on logic apps and you almost need to have some kind of developer background to be able to make these logic apps. Most security people cannot develop anything...""Sentinel's alerts and notifications are not fully optimized for mobile devices. The overall reporting and the analytics processes for the end user should also be improved. Also, the compatibility and availability of data sources and reports are not always perfect.""The solution should allow for a streamlined CI/CD procedure."

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"The upgrading process could be smoother.""Splunk Enterprise Security can provide more details and help CISOs resolve vulnerability situations better. The reason is that the tools we choose for data analysis and log collection cannot collect all the data and logs. Splunk Enterprise Security should help me with this, but it cannot.""When we do a rollout from the server or host or anything, we'd like to see more automation. It would save us time.""The integration could be a bit better. They charge for certain integrations.""I'd like to see more integration with more antivirus systems.""The case management area of the ES could be improved. The ability to move cases through various stages and states. The ability to close a case would be key improvement.""Splunk needs to be able to hold more days of data. At the moment it only holds three months of data.""Being a SIEM solution with a centralized dashboard, we would like to have more options to customize it."

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"I believe the refresh time should be faster.""The cost of the license could be lower.""We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""The end-to-end visibility in Splunk ITSI is limited and has room for improvement.""The license cost is expensive.""Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

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Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "Pricing and licensing is quite expensive. But for the value the product provides, it seems at par in the market."
  • "Although Splunk is an expensive product, it is designed to be utilized across your organization in order to maximize your ROI and lower your TCO."
  • "It is not cheap."
  • "Splunk Enterprise becomes extremely expensive after the 20GB/month license."
  • "You will eat up whatever you purchase quickly. The level of insights that Splunk empowers is addictive."
  • "Splunk licensing model might seem expensive but with all the gain in functionalities you will have compared to traditional SIEM solutions I think it’s worth the price."
  • "Pricing is pretty fair."
  • "While licensing can be a concern, there are ways to reduce the licensing costs including filtering some events."
  • More Splunk Enterprise Security Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Comparison Review
    Vinod Shankar
    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:For tools I’d recommend:  -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is… more »
    Top Answer:Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring… more »
    Top Answer:There are a lot of third-party applications that can be installed.
    Top Answer:The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI.
    Top Answer:After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services. We had… more »
    Comparisons
    Also Known As
    Azure Sentinel
    Learn More
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    Splunk Enterprise Security is a SIEM, log management, and IT operations analytics tool. The solution provides users with the ability to secure their information and manage their data in the cloud, data centers, or other applications. Splunk Enterprise Security also offers visibility from different areas, levels, and devices, rather than from a single system, thus, providing its users with flexibility. Splunk Enterprise Security can monitor data and analyze, detect, and prevent intrusions. This benefits users as it provides alerts to possible intrusions, helps users to be proactive, and reduces risk factors. 

    Full visibility across your environment

    Break down data silos and gain actionable intelligence by ingesting data from multicloud and on-premises deployments. Get full visibility to quickly detect malicious threats in your environment.

    Fast threat detection

    Defend against threats with advanced security analytics, machine learning and threat intelligence that focus detection and provide high-fidelity alerts to shorten triage times and raise true positive rates.

    Efficient investigations

    Gather all the context you need and initiate flexible investigations with security analytics at your fingertips. The built-in open and extensible data platform boosts productivity and drives down fatigue.

    Open and scalable

    Built on an open and scalable data platform, you can stay agile in the face of evolving threats and business needs. Splunk meets you where you are on your cloud journey, and integrates across your data, tools and content.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company20%
    Financial Services Firm15%
    Government9%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm35%
    Computer Software Company18%
    Insurance Company12%
    Logistics Company12%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    REVIEWERS
    Small Business31%
    Midsize Enterprise11%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    REVIEWERS
    Small Business10%
    Midsize Enterprise19%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise80%
    Buyer's Guide
    Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence)
    May 2023
    Find out what your peers are saying about Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: May 2023.
    771,170 professionals have used our research since 2012.

    Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 240 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. Splunk Enterprise Security is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Datadog, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Elastic Observability. See our Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) report.

    We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.