IFGUIS Youssef - PeerSpot reviewer
Manager at DATA AND CLOUD
Real User
Scalable solution and is better suited for big companies
Pros and Cons
  • "The product is very stable compared to older versions."
  • "It is not easy to get good technical support, especially at level one."

What is our primary use case?

For me, the primary use cases of Microsoft Endpoint Configuration Manager are in construction and architecture, where I assist in customizing the tools to achieve optimal performance at a confidential level. I have a team for level three and level four, which presents different scenarios and new features available for integration and customization to upgrade the SCCM restriction. I perform all tasks related to the product.

What is most valuable?

I am most familiar with the software update features. I also have expertise in analytics. In addition, I specialize in software updates and operating system deployment, which involves managing the endpoint solution.

What needs improvement?

There is room for improvement in one of the areas. Sometimes there are different compartments and problems with the web server, which makes it difficult to identify performance issues. Here, more tools configuration may be needed to address this. However, there are manual logs available for all modules and configuration actions.

There is one feature that is not present, which is antivirus monitoring. I would like to see this feature in the next release and also the integration of the module of monitoring of configuration directly into the configuration concept, to avoid having separate scopes for communication and configuration engineering. This would eliminate the need for multiple dashboards available for managers on the platform.

For how long have I used the solution?

I started working on the software in 2010. It has been more than ten years since. Moreover, I have worked with all the older versions, and the last version I used was 22.07.

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What do I think about the stability of the solution?

The product is very stable compared to older versions. The configuration is easy to upgrade, and if there is a problem with a combined server, the user can roll back to a previous version. Additionally, there are many tools available for covering different aspects of the product, which makes it a very important configuration.

What do I think about the scalability of the solution?

It is a scalable solution and better suited for big companies.

How are customer service and support?

It is not easy to get good technical support, especially at level one. It is difficult for the support team to understand the scope of the problem and provide specific solutions. The technical support is not good for me, but it depends on the comparison with other software functionalities. It's difficult to find a good support technician at Microsoft.

How was the initial setup?

The initial setup is not complex, and the deployment time can vary depending on the company's size and the deployment's specific needs. Moreover, the solution can be started quickly if you have a server and a schedule with the primary setting.

The maintenance of the solution depends on the scope of the company's usage. For example, a large company may need a tracking system deployment and a team of four engineers for maintenance.

Additionally, there is a need for fees in order to implement changes, and there may be a charge of 30-40% for a different scope.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable, especially if the user has an active directory and can buy a configuration after buying the firmware.

What other advice do I have?

My advice is to check the configuration for each customer, as it varies for each consumer. Staff should be trained to use Microsoft Endpoint Configuration Manager easily. Configuration is key, and it is used in the good projects of Microsoft. The project is simple, but people who manage it need to think simply.

Overall, I would rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rick  Fee - PeerSpot reviewer
Lead Engineer at a tech services company with 10,001+ employees
Consultant
Top 10
It's helpful for automated boot process patching
Pros and Cons
  • "I like the data collection."
  • "The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."

What is our primary use case?

We use MECM for intelligent logic automation. About 400,000 users are impacted by the solution, but there are around 20 admins who work with it directly. We have multiple automation tools and use the one that makes sense as needed.

How has it helped my organization?

We're designing PowerShell scripts to automate patching the boot process. The ROI is there.

What is most valuable?

I like the data collection. 

What needs improvement?

The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night.

For how long have I used the solution?

I have used MECM for about four or five months.

What do I think about the stability of the solution?

I rate MECM nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate MECM eight out of 10 for scalability.

How are customer service and support?

I haven't gotten support from Microsoft for MECM, but I've contacted them in the past for various tickets. They're professional.

How was the initial setup?

I work in the lab. I design a solution before it's deployed in production. I wasn't involved in the actual deployment. Deploying things in the lab is different. It's a much smaller footprint.

What was our ROI?

So far, the ROI is pretty decent.

What's my experience with pricing, setup cost, and licensing?

MECM is more expensive than Ansible, which is open and free. That's why we'll use other tools as needed for automation. 

What other advice do I have?

I rate Microsoft Endpoint Configuration Manager seven out of 10. You need to have the right mindset to use it. The first question should always be: Can this be automated? From there, you'll see if the product will satisfy their automation requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Sr Systems Engineer at a insurance company with 10,001+ employees
Real User
An integrated solution for managing all of your devices with a useful reporting feature
Pros and Cons
  • "I like a lot of the reporting capabilities and baseline configurations."
  • "Some of the capabilities aren't fully developed yet. It's an ongoing work in progress. I think they are making some steps in the right direction as far as managing workstations centrally, like Intune."

What is our primary use case?

We use Microsoft Endpoint Configuration Manager for application deployment and patching. We run the gamut, and we use it for quite a bit.

How has it helped my organization?

To do what we are doing with the configurations manager manually would be impossible. We have over 100,000 systems, and it simplifies a lot of what we are doing. The reporting aspect allows you to report on patch compliance, etc. It just simplifies a lot of things.

What is most valuable?

I like a lot of the reporting capabilities and baseline configurations.

What needs improvement?

Some of the capabilities aren't fully developed yet. It's an ongoing work in progress. I think they are making some steps in the right direction as far as managing workstations centrally, like Intune. 

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for over ten years.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is stable.

On a scale from one to ten, I would give stability a nine. 

What do I think about the scalability of the solution?

Microsoft Endpoint Configuration Manager is very scalable. We probably have 150,000 users right now.

On a scale from one to ten, I would give scalability a nine.

How was the initial setup?

The initial setup is a bit challenging. We have a relatively complex environment. It's a little bit more complicated than it might be for a smaller environment. It can be relatively straightforward, but there are some twists in our environment.

What about the implementation team?

We implemented this solution.

What other advice do I have?

I would tell potential users that it's a worthwhile solution for any company that has to manage a lot of systems. It's a great tool.

On a scale from one to ten, I would give Microsoft Endpoint Configuration Manager an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Camille Portier - PeerSpot reviewer
Independent senior IT consultant at CP Systems
Consultant
Top 20
Help manage, deploy and secure all devices and applications easily
Pros and Cons
  • "The solution is user-friendly and easy to learn."
  • "The solution can be improved with the addition of a mobile device manager."

What is our primary use case?

The primary use case of the solution is to deploy the computers and servers.

What is most valuable?

The most valuable feature is that it integrates well with other Microsoft solutions.

What needs improvement?

The solution can be improved with the addition of a mobile device manager.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation was completed in-house.

What other advice do I have?

I give the solution a nine out of ten.

I recommend the solution because it functions as advertised. The solution is user-friendly and easy to learn. The solution has a nice-looking interface, unlike others out there.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AlfonsoNaranjo - PeerSpot reviewer
Senior Technology Consultant at SoftwareONE
MSP
Top 5
Offers access to different tools in a single solution
Pros and Cons
  • "Microsoft Configuration Manager gives different tools in one solution."
  • "The tool's deployment is complex and depends on the architecture you want to implement."

What is most valuable?

Microsoft Configuration Manager gives different tools in one solution. 

What needs improvement?

The tool's deployment is complex and depends on the architecture you want to implement. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The tool is scalable. 

What other advice do I have?

I rate Microsoft Configuration Manager a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Akramulla Mohammed - PeerSpot reviewer
System Specialist at Tech Mahindra Limited
Real User
Top 5
Integrates well, reliable, and simple setup
Pros and Cons
  • "The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."
  • "The availability of technical support could improve."

What is our primary use case?

I am using Microsoft Endpoint Configuration Manager for software distribution and patch management.

What is most valuable?

The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another.

What needs improvement?

The support could improve.

For how long have I used the solution?

I have used Microsoft Endpoint Configuration Manager for approximately five years.

What do I think about the scalability of the solution?

We are utilizing the solution on a regular basis.

I rate the scalability of Microsoft Endpoint Configuration Manager 

How are customer service and support?

The availability of technical support could improve.

I rate the support from Microsoft Endpoint Configuration Manager as seven out of ten. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup of Microsoft Endpoint Configuration Manager an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten.

What other advice do I have?

I rate Microsoft Endpoint Configuration Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Audit Advisor at a recruiting/HR firm with 10,001+ employees
Real User
Top 20
Seamless deployment, highly scalable, and useful bulk changes
Pros and Cons
  • "The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
  • "The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."

What is our primary use case?

I am using Microsoft Endpoint Configuration Manager for patch management and asset inventory.

What is most valuable?

The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments.

What needs improvement?

The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately one and a half years.

What do I think about the stability of the solution?

I rate the stability of Microsoft Endpoint Configuration Manager an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 10,000 users using the solution.

I rate the scalability of Microsoft Endpoint Configuration Manager a ten out of ten.

Which solution did I use previously and why did I switch?

I use Tanium in parallel with Microsoft Endpoint Configuration Manager. Tanium is a similar solution that has features, such as asset patching, and encryption, and can be configured around Microsoft assets.

How was the initial setup?

The initial setup of Microsoft Endpoint Configuration Manager is simple.

What's my experience with pricing, setup cost, and licensing?

There is an annual license needed to use the solution.

What other advice do I have?

This tool is helpful for Microsoft assets but it is important to have clear visibility before implementation. It can be a complete solution but a plan.

I rate Microsoft Endpoint Configuration Manager an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sunil Satyanathan - PeerSpot reviewer
Technical solution leader at Kyndryl
Real User
Top 5
Highly stable, beneficial managing capabilities, and priced well
Pros and Cons
  • "The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
  • "Microsoft Endpoint Configuration Manager could improve the integration."

What is our primary use case?

We are using Microsoft Endpoint Configuration Manager to manage our client's Microsoft estate. 

What is most valuable?

The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking.

What needs improvement?

Microsoft Endpoint Configuration Manager could improve the integration.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Endpoint Configuration Manager is highly stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Endpoint Configuration Manager is good.

How are customer service and support?

The support for Microsoft Endpoint Configuration Manager is good.

How was the initial setup?

We did not face any challenges with the initial setup of Microsoft Endpoint Configuration Manager. The time it takes to do the deployment depends upon the size of the environment. Smaller deployments don't take more than a week and very large deployments can take up to three to six months.

What about the implementation team?

The support staff needed for Microsoft Endpoint Configuration Manager depends upon the size of the deployment. However, we do not require a large number of people to support it. 

What's my experience with pricing, setup cost, and licensing?

Microsoft comes with an end-to-end package that can include Office 365 and many other applications put together, it makes it a very integrated system for people to use.

We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable.

What other advice do I have?

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft Configuration Manager Report and get advice and tips from experienced pros sharing their opinions.