SAP S/4HANA Reviews

Most of the modules in our corporation is on the finance module. We also use it for HCM.

I can verify and provide the overall financial aid report and also the management report. It makes it better and easier to implement. Also, it provides a better view of business operations.

You will not see convenient user experiences with SAP S4HANA's website or application. It is not mobile-friendly either. 

We have been using it for about four years.

We've been happy with the technical support.

The initial setup was quite straightforward because we started with finance.

Depending on the industry and the nature of the business, I would recommend SAP S4HANA, especially if the company has a working model like ours.

On a scale from one to ten, I would rate SAP S4HANA at seven.

SAP S/4 HANA has cloud facilities. Also, it has Fiori apps. This tool helps us to manage business in a faster and smarter way. 

The new functionality helps people. Employees have become more efficient and skilled. It manages the business in a faster way than before we had the solution installed. 

Business partner functionality helps us to manage vendors and customers from a single screen. Another one is product costing. Product CO-PA implementation is easier than before.

MRP repost area should be improved. The production information report also needs to be improved. 

Planned Order List needs a change of screen.

Yes, we encountered stability issues.

No scalability issues.

No previous solution was used.

Two years.

The cost is $5000.

No.

We use it for the FICO {Financial Accounting (FI), Management Accounting (CO)}, SD, and MM modules.

We don't face any problems with the modules, but we have a problem with the web solution. The web access sometimes has difficulties with logging in.

The support should be improved. Every time we submit tickets to SAP, the process takes a long time.

Also, improved performance, reliability, and stability would be beneficial.

In my current company, we migrated to SAP S/4HANA last year in January. It means we started using it in January 2023.

It is not really stable. 

Based on the SAP support we currently use, the users access SAP through the web. In the web interface, we have a lot of connection issues. 

Although SAP claims they are addressing these problems, they have not taken any concrete action. Instead, they try to shift the responsibility back to the customer.

According to our agreement, these tasks should be handled by SAP. However, the support team consistently insists that these issues fall under their scope. This is the challenge we are currently facing.

It is scalable enough. We have over a hundred end users using it. There are around five administrators for this product.

When we want to raise a ticket on the SAP portal, the process takes a longer time, and there are many selections that confuse the user. SAP should simplify the way tickets are submitted. This is what we hope they will improve.

They need to improve the solution and streamline the process. We want to bring the issue in more clearly so we can know which option to select.  

Neutral

The pricing is okay. It is higher. It is expensive. 

We encountered an issue when we implemented SAP S/4HANA. It wasn't properly implemented with disaster recovery. The disaster recovery was an additional feature that required a separate payment to implement a disaster recovery plan.

Overall, I would rate the product an eight out of ten because the support is very bad.