We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"The tech support is quite good."
"The initial setup is easy."
"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"IBM BPM is stable."
"Technical support is good. They are very responsive. It is usually me who takes more time to get back to them than they take to get back to me, which is good."
"The most valuable feature of IBM BPM is the low code design, and ease of maintenance. Additionally, the integration is good and easy to do."
"One of the reasons for adopting this solution ten years ago was its ease of use. It had a lot of off-the-shelf functionality, and it did not need to be developed specifically for the project that we were implementing. That was the main reason for adopting it in the beginning."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
"Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
"Its Analytics is the most valuable feature."
"I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, you have to manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"We would like to have more granular control for interface styling."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"The product’s pricing could be improved from the developers' perspective."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"Integration with web services, especially in the standard version of the product."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue."
"IBM BPM integrated with Spark UI and the UI is now much better, but they still need to improve the UI because competitors have predefined templates and other additional features. In these competitor's solutions, you are able to use the templates, map your data, and the form is ready to use. With this solution, you need to write a lot of code to have the same quality as the competitor's templates. It would be a benefit to make this platform more towards low-code or no-code."
"I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive. Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and ServiceNow Orchestration. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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