We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"The initial setup is straightforward and easy. I would give it a nine out of ten."
"The case management and its integration with process design are good features."
"The reach with Integration Adapters and support for adding custom Java code are valuable features."
"The most valuable features are the integration capabilities - BPM can connect with almost any legacy or advanced system."
"It helps improve your process through continual measurement."
"The most valuable feature for the organization is the Document Store."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
"This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters."
"The solution has very helpful technical support."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"Fast prototyping."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"Pricing is a little on the high side."
"Pega BPM offers a lot of out-of-the-box functionalities."
"It's a good tool for workflow automation."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"From the testing perspective and minor enhancements perspective, customization is something that is a little tedious as compared to new tools. In addition, various open-source tools that are available are not working with IBM BPM."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"Could increase vulnerability and security patches to make it more robust."
"It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients."
"IBM BPM needs to have a better and modified interface."
"Importing and exporting between multiple environments is more difficult with other tools."
"The initial setup process is complex for basic users."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"The solution's pricing model or licensing model could be a little better."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"Pega should work on redefining their model and creating a demand for their skills."
"There is a scarcity of resources who have worked with this solution before."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". IBM BPM is most compared with Camunda, Appian, IBM Business Automation Workflow, Apache Airflow and ServiceNow Orchestration, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and OutSystems. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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