We performed a comparison between ARIS BPA and iServer based on real PeerSpot user reviews.
Find out in this report how the two Business Process Design solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten."
"I am an advanced user. ARIS BPM is intuitive for me because I know the UML, BPMN, and EPC methodologies implemented in this tool. It is very easy to create processes for restructuring a company with some descriptions."
"It has the ability to scale up, as well as integrate with other systems within the organization to get real-time information from dashboards and reports."
"It brings transparency and 360-degree views of end-to-end processes."
"Objects can be reused across different BPMNs and processes, so we can design new processes quicker and easier."
"There is a really powerful reporting API that allows you to create almost any kind of report you want out of your process and document repository."
"The technical support is good."
"It is a well-featured, functional product."
"Tech support is very responsive. They solved issues within a prompt response time."
"The initial setup is easy."
"The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use."
"iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"The solution is easily modified to suit your needs."
"I have to think less with this solution. It's simple."
"It has helped having data lineage in the business cluster, which is used as control artifacts."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"One thing that could be improved is regarding the handling of the content itself. Maybe ARIS could provide a set of best practices, or best processes, so that people do not have to start from scratch."
"Integration with third-party tools should be improved (e.g. based on APIs)."
"It would be helpful if ARIS BPA could have a simple database to get the extract of various attributes."
"The workflow approval process could be represented better in the overviews."
"Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty."
"The areas of ARIS where we see room for improvement are actually related to the background services that support it. Over the last number of years, Software AG has moved from an on-premises solution into deploying a SaaS solution to their enterprise base. That has been really successful from my point of view, as I have been a customer of ARIS, managing the relationship, for a couple years. Certain support functions around the knowledge base, customer service, and the cross and upselling of modules within the core ARIS component are lagging behind the SaaS movement."
"The tool must provide more documents."
"The user experience's usability (in general) should be improved as the tool is updated."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"Cannot see which activities are control activities."
"It runs relatively slowly."
"More visualization techniques and ways to report the data might be helpful."
"We could allocate permissions to use only specific components to the users rather than the entire instance."
"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"It definitely needs help to improve the visual aspect of the solution."
ARIS BPA is ranked 3rd in Business Process Design with 64 reviews while iServer is ranked 13th in Business Process Design with 15 reviews. ARIS BPA is rated 8.4, while iServer is rated 7.2. The top reviewer of ARIS BPA writes "I can usually find an answer to my issue on ARIS Community". On the other hand, the top reviewer of iServer writes "Enables flexible parameters for any process model and has a valuable document management feature ". ARIS BPA is most compared with SAP Signavio Process Manager, ADONIS, Camunda, Sparx Systems Enterprise Architect and iGrafx Process360 Live Platform, whereas iServer is most compared with LeanIX, Sparx Systems Enterprise Architect, Visio, MEGA HOPEX and BiZZdesign HoriZZon. See our ARIS BPA vs. iServer report.
See our list of best Business Process Design vendors.
We monitor all Business Process Design reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
