We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"This solution has improved our tracking."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"The rules functionality makes it easier to classify data for different groups."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The solution has a single database, architecture, and data model."
"The initial setup isn't too complicated."
"The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"We would like the service modelling functionality of this solution to be improved."
"I am just waiting for the new release with the new enhanced UI."
"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"There is some customization we need from the customer side."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
"The platform's stability needs improvement."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"The discovery process and service mapping could be improved."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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