We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto-discovery feature is great."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"The product is easy to set up."
"It scales easily with future expansion."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The most valuable feature of this solution is the discovery."
"I deal mostly with asset management, and ServiceNow helps me do my job more effectively."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"ServiceNow CMDB works great for large and small businesses."
"The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized."
"It has helped in tracking hardware and software and reducing overall costs."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"We chose ServiceNow because it has more functionalities. It takes at least one week to be trained on ServiceNow, and it is easy to learn."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"Improve the GUI and documentation."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"The page loading is very slow."
"Making it simpler to set up and understand would be a big improvement."
"The implementation could be simplified."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"The platform's stability needs improvement."
"When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little bit and integrated better into the SAM Pro module, which seems to be pretty much on the roadmap. Its pricing is pretty complicated and always fluctuating. Its pricing should be improved."
"The initial setup can be very bad if the roadmap is not set up properly. You need a specialist to help you set up the roadmap."
"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."
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OpenText Universal Discovery and Universal CMDB is ranked 5th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with Device42, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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