We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution offers some very good features."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It includes features for automation, such as smart reporting capabilities."
"It has a good peer sharing module."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It's a scalable product."
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
"The desktop technicians face some challenges with the solution."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"Continuous improvement is recommended."
"The upgrade process could be better. It would be a good improvement."
"The tool is very old."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There are issues from a product functionality perspective."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"It needs to improve user roles and access rights."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.0, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas VMware Service Manager is most compared with . See our BMC Remedy vs. VMware Service Manager report.
See our list of best IT Asset Management vendors and best License Management vendors.
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