We performed a comparison between Cisco Duo and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Authentication Systems solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Documentation is the most valuable feature, and if you ever have to reach out to them with a question, their support is also fantastic."
"The app has greater stability than rival solutions such as Google Authenticator, and Duo Push authentication is a valuable feature."
"It's simple. It's reliable. I haven't had any issues with it."
"The flexibility is the most valuable feature. We use it for the app on the phone. When we're at different locations, the phone is usually there, so we can use that. It has just been a very flexible option."
"The product is reliable and easy to use."
"For me and my customers, the best feature is that it's very easy to integrate with the existing infrastructure. It takes a few minutes to configure it."
"The ability for users to authenticate via phone, from any random phone number, has been very helpful for managing a distributed workforce. Using it across a distributed network for securing access to our applications is big for us."
"I like the set time that users can log into devices during the day and how many times they can do so. I also like the ability to restrict the regions from which the user can get in. Users outside of our country or even the town cannot log in."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We use Yubikey for pushing it to the phones. Yubikeys can get expensive because people tend to lose those for some reason. Fifty dollars a device is pretty high."
"The dashboard needs to be improved."
"Technical support could be improved. I don't think all support should have to go through an agreement."
"They can make authentication easier. It should be done in a shorter time. Sometimes, it can take a bit more time to get the answer on your phone. You have to wait a bit longer to get the SMS code and other things. There can be some internet or connection issues. They should make it faster because sometimes, it's urgent, and you need to access something as soon as possible."
"Duo Security should better organize its tile feature to organize applications better."
"From an administrative standpoint, I'd love to see it be a little better at remembering a device and location so that I don't have to continually authenticate. That's pretty much it."
"When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality."
"We had some trouble with the password reset function."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
Earn 20 points
Cisco Duo is ranked 2nd in Authentication Systems with 55 reviews while UserLock is ranked 20th in Authentication Systems. Cisco Duo is rated 8.8, while UserLock is rated 10.0. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and Zscaler Zero Trust Exchange, whereas UserLock is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort, AlertEnterprise Enterprise Guardian and Aruba ClearPass. See our Cisco Duo vs. UserLock report.
See our list of best Authentication Systems vendors.
We monitor all Authentication Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.