We performed a comparison between DX Unified Infrastructure Management and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I can use the Drag and Drop feature to build dashboards within minutes."
"It delivers our customers many metrics, so they may make decisions"
"It is easy to implement but requires good planning."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"It provides a comprehensive monitoring solution for our open systems."
"It is very scalable."
"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"I am impressed with the tool's incident problem change management."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The product provides great scalability features."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"It has given us an understanding of each layer from a server application."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"They need to continue to advance the filter capabilities, and provide more input fields."
"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."
"The company has not kept pace with developments."
"Currently lacks a mobile application which would be helpful."
"Without improvement in the patters, applications can't be discovered"
"It is one of the most costly applications in terms of subscription costs."
"It creates quite a bit of duplication, so that needs to be fixed."
"ServiceNow Discovery should improve its cloud capabilities."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The solution should improve the classes of discovery assets to disregard more junk data."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"Technical support has not been helpful when we have come across problems."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". DX Unified Infrastructure Management is most compared with ManageEngine OpManager, SCOM, DX SaaS, DX Spectrum and SolarWinds Server and Application Monitor, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and AWS Cloud Map. See our DX Unified Infrastructure Management vs. ServiceNow Discovery report.
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