Cancel
You must select at least 2 products to compare!
Grafana Labs Logo
13,150 views|9,190 comparisons
87% willing to recommend
ITRS Logo
4,434 views|2,290 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 29, 2023

We performed a comparison between Grafana and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Grafana's setup time can vary from very quick to a couple of weeks, while Geneos can take several weeks and may require onsite support. Geneos requires creating a monitoring catalog, whereas Grafana's setup difficulty depends on the user's level of experience and how it will be used. Geneos also needs professional services during deployment, whereas Grafana is easy to maintain once it's been set up.
  • Features: Grafana stands out with its customizable graphs, multiple use cases, and open source nature. On the other hand, ITRS Geneos is highly customizable, provides proactive monitoring, and has a good presentation layer. While Grafana emphasizes visualization and integration, ITRS Geneos focuses on customization and real-time monitoring.
  • Pricing: Grafana's pricing is based on the number of metrics ingested per day, while ITRS Geneos' pricing is determined by future utilization and other factors. While Grafana's pricing is generally seen as reasonable, ITRS Geneos may be too expensive for industries outside of banking and finance. Some companies have switched from ITRS Geneos due to its cost, but the company has been accommodating to some customers during their migration to AWS.
  • Service and Support: Grafana's customer service has received mixed feedback, although some users have had positive experiences working with their support team. ITRS Geneos, on the other hand, has received praise for their excellent technical support, although some reviewers feel that there is room for improvement in communication and input templates.
  • ROI: Grafana excels in data visualization and analytics, while ITRS Geneos focuses on detecting potential client issues, saving downtime, and proactively managing alerts. However, quantifying the ROI may be challenging for both tools.

Comparison Results: Grafana boasts customizable and visually appealing graphs, flexible integration with other tools, and the ability to cater to multiple use cases. Meanwhile, ITRS Geneos, while highly customizable and flexible, requires a lot of manual work for creating dashboards and lacks a mobile app. It also has a complex initial setup process and may be too expensive for non-banking and non-finance industries. Overall, Grafana is more user-friendly and cost-effective, with a wider range of features and better community support, making it the preferred solution.

To learn more, read our detailed Grafana vs. ITRS Geneos Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It gives us the visibility we need. I like that when we add deployment markers or release markers, we know exactly when an issue arises. For instance, if there is an increased usage of CPU, we can link it directly to the deployment that might have caused the issue. It increases productivity and observability. We can now easily tell when a certain issue arises. It's way easier to debug because it can point you to certain things based on these markers, and we can debug easier.""The comparison feature is very good.""The integration between Loki and Tempo is valuable.""The most valuable aspect is customization. There are many customizations possible, so I like that.""We can write queries in different languages, which is beneficial for visualization.""It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports.""Plugin: Connecting Grafana to multiple APIs of leading monitoring tools and alerting tools.""Grafana is able to connect with multiple data sources, unlike Elasticsearch."

More Grafana Pros →

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.""Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort.""Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.""It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.""The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise.""The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play.""One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

More ITRS Geneos Pros →

Cons
"They should improve the functioning of its editing tool.""Multiple dashboards combined into one dashboard has slowed things down for us.""The solution must provide tutorials and guides.""There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use.""It's difficult to see the trends on the graph when the range is too long.""We need different kinds of applications in our infrastructure to see information in Grafana.""The main drawback is the necessity for endpoint monitoring.""The solution has room for improvement with a better API to help automate the construction of the dashboards easier."

More Grafana Cons →

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes.""At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.""A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways.""I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself.""I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages.""t needs to have better middleware integration for things such as application and Microsft SQL servers."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "​Grafana is free and open source.​"
  • "I use the open source model so it is free."
  • "My company uses the open-source version of Grafana, so it's free."
  • "We use the open-source version of Grafana."
  • "We are using the open-source license."
  • "I give the price an eight out of ten."
  • "You need to purchase the solution's license for its commercial use."
  • "The solution is expensive."
  • More Grafana Pricing and Cost Advice →

  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • More ITRS Geneos Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
    772,649 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The product's initial setup phase was very easy.
    Top Answer:For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution. I don't know if there are different paid versions of the product.
    Top Answer:It was pretty complicated to integrate the product into our workflow. We relied on templates we found on the GitHub open-source repositories. It is pretty hard to integrate Grafana and set it up… more »
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Top Answer:The pricing is high. Licensing fees might be around 500$ per server monthly.
    Top Answer:ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if… more »
    Ranking
    Views
    13,150
    Comparisons
    9,190
    Reviews
    37
    Average Words per Review
    390
    Rating
    7.9
    Views
    4,434
    Comparisons
    2,290
    Reviews
    11
    Average Words per Review
    1,415
    Rating
    7.9
    Comparisons
    New Relic logo
    Compared 15% of the time.
    Sentry logo
    Compared 13% of the time.
    Azure Monitor logo
    Compared 13% of the time.
    Elastic Observability logo
    Compared 9% of the time.
    Coralogix logo
    Compared 2% of the time.
    Dynatrace logo
    Compared 22% of the time.
    AppDynamics logo
    Compared 12% of the time.
    Datadog logo
    Compared 11% of the time.
    Prometheus logo
    Compared 11% of the time.
    Also Known As
    Geneos
    Learn More
    Grafana Labs
    Video Not Available
    Overview

    Grafana is an open-source visualization and analytics platform that stands out in the field of monitoring solutions. Grafana is widely recognized for its powerful, easy-to-set-up dashboards and visualizations. Grafana supports integration with a wide array of data sources and tools, including Prometheus, InfluxDB, MySQL, Splunk, and Elasticsearch, enhancing its versatility. Grafana has open-source and cloud options; the open-source version is a good choice for organizations with the resources to manage their infrastructure and want more control over their deployment. The cloud service is a good choice if you want a fully managed solution that is easy to start with and scale.

    A key strength of Grafana lies in its ability to explore, visualize, query, and alert on the collected data through operational dashboards. These dashboards are highly customizable and visually appealing, making them a valuable asset for data analysis, performance tracking, trend spotting, and detecting irregularities.

    Grafana provides both an open-source solution with an active community and Grafana Cloud, a fully managed and composable observability offering that packages together metrics, logs, and traces with Grafana. The open-source version is licensed under the Affero General Public License version 3.0 (AGPLv3), being free and unlimited. Grafana Cloud and Grafana Enterprise are available for more advanced needs, catering to a wider range of organizational requirements. Grafana offers options for self-managed backend systems or fully managed services via Grafana Cloud. Grafana Cloud extends observability with a wide range of solutions for infrastructure monitoring, IRM, load testing, Kubernetes monitoring, continuous profiling, frontend observability, and more.

    The Grafana users we interviewed generally appreciate Grafana's ability to connect with various data sources, its straightforward usability, and its integration capabilities, especially in developer-oriented environments. The platform is noted for its practical alert configurations, ticketing backend integration, and as a powerful tool for developing dashboards. However, some users find a learning curve in the initial setup and mention the need for time investment to customize and leverage Grafana effectively. There are also calls for clearer documentation and simplification of notification alert templates.

    In summary, Grafana is a comprehensive solution for data visualization and monitoring, widely used across industries for its versatility, ease of use, and extensive integration options. It suits organizations seeking a customizable and scalable platform for visualizing time-series data from diverse sources. However, users should be prepared for some complexity in setup and customization and may need to invest time in learning and tailoring the system to their specific needs.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Sample Customers
    Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Retailer20%
    Computer Software Company20%
    Comms Service Provider13%
    Financial Services Firm13%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company14%
    Manufacturing Company10%
    Retailer6%
    REVIEWERS
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm76%
    Computer Software Company5%
    University3%
    Non Profit2%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise19%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise69%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise87%
    Buyer's Guide
    Grafana vs. ITRS Geneos
    May 2024
    Find out what your peers are saying about Grafana vs. ITRS Geneos and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ITRS Geneos is ranked 12th in Application Performance Monitoring (APM) and Observability with 57 reviews. Grafana is rated 8.0, while ITRS Geneos is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Grafana is most compared with New Relic, Sentry, Azure Monitor, Elastic Observability and Coralogix, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Datadog, Prometheus and Splunk Enterprise Security. See our Grafana vs. ITRS Geneos report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.