We performed a comparison between IBM Datacap and IQ Bot based on real PeerSpot user reviews.
Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I work for an insurance company, and we use Datacap for document processing."
"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."
"The solution automates manual data entry."
"It reduces human error and saves time."
"While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document."
"The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system."
"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats."
"It's a platform, not a configured application, so you can do what you want with it."
"I would say that the best feature is that it has native automation for the US."
"It's quite easy to use, you just have to map the filter to keep it going."
"IQ Bot is quite user-friendly. And the drag-and-drop option is there, which makes the developer more comfortable."
"The most valuable feature is the cognitive, self-learning component that understands the undefined templates."
"IQ Bot is a useful and easy-to-use tool."
"Extracting information from 500,000 invoices manually is difficult. IQ Bot automates the task and helps us summarize the data and provide it to the auditors."
"The way that the learning combines with the OCR is the solution's most valuable aspect."
"The valuable feature of IQ Bot is the AI functionality."
"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it."
"The reading efficiency of the solution needs to be improved."
"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."
"One of the things that we wished for was to have an easier way to carry out the customizations. Currently, if you want to customize data, you need to have a developer with C# knowledge. If IBM could implement a no-code or low-code platform for Datacap, it would be easier to adjust it without needing a developer, which was always the most difficult part."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."
"I give the scalability of the solution a six out of ten."
"I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great."
"IQ Bot doesn't accept or manage unstructured documents properly."
"API configurations through control room could be improved a bit."
"The user should be able to update the data libraries."
"It should have more artificial intelligence to capture information from a document. Currently, our clients are preparing invoices manually. They are not digital, so we need to scan all the documents, but we are facing issues in capturing all the information through IQ Bot. Therefore, we have to use other tools to capture the information, and then we use IQ Bot to process all the information. They need to improve the artificial intelligence for document scanning."
"The solution requires 32GB RAM."
"Machine learning capabilities would be beneficial to have."
"I've used versions 11 and 2019 of this solution. The problem with version 11 is integration. When you are using a conventional bot and you try to use IQ Bot development, you don't have a specific feature for integrating these two pieces or components of Automation Anywhere. I was seeing some issues while trying to, for example, send some PDF to an IQ Bot processor and get a response for that process. So, there is a problem with integrating the conventional task automation and IQ Bot in version 11. In contrast, version 2019 already has the integration feature, and we can easily integrate two components. There are some features that must be there in version 11 but are currently missing. There is no total control over some features in IQ Bot. Some variables cannot be parametrized when using IQ Bot directly. The AI features that IQ Bot has must be more open to being parameterized by the user. It would be good if Automation Anywhere exposed some parameters so that I can adjust them as a customer. This is an improvement that Automation Anywhere can do. I would like to see some features related to deep learning in the next releases of IQ Bot. These will be some interesting features to see."
"Lacks sufficient flexibility in identifying a wider variety of documents."
IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews while IQ Bot is ranked 3rd in Intelligent Document Processing (IDP) with 48 reviews. IBM Datacap is rated 7.6, while IQ Bot is rated 7.6. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of IQ Bot writes "User-friendly and code reusability feature for efficient utilization of existing code repositories". IBM Datacap is most compared with ABBYY Vantage, Tungsten TotalAgility, Microsoft Power Automate, HyperScience and OpenText Intelligent Capture, whereas IQ Bot is most compared with ABBYY Vantage and UiPath Document Understanding. See our IBM Datacap vs. IQ Bot report.
See our list of best Intelligent Document Processing (IDP) vendors.
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