We performed a comparison between ManageEngine Applications Manager and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"I am impressed with the tool's reporting feature which is simple."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"The initial setup was straightforward, without complexity."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"New features are added often."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"We detect issues using dashboards that we built on New Relic."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"Lacks an SIEM solution which can be found in other products."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"One area of improvement is the dashboard should be more readable and available."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"The dashboards in the interface need a lot of work."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"The problem is that implementation requires a significant amount of mapping effort."
"I haven't come across any features that are lacking."
"The connectivity between legacy and newer cloud applications is not great."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
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ManageEngine Applications Manager is ranked 36th in Application Performance Monitoring (APM) and Observability with 15 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. ManageEngine Applications Manager is rated 7.6, while New Relic is rated 8.6. The top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Azure Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our ManageEngine Applications Manager vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Cloud Monitoring Software vendors.
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