We performed a comparison between Microsoft Dynamics CRM and NetSuite ERP based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."I like the fact that I can keep track of everything I do in relation to my own job."
"It is good for sales and service maintenance. It has various integration tools."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"It integrates well with other Microsoft products."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"Multifeatured CRM software with good stability and scalability."
"It's a good solution for enterprise-level companies."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration."
"We use it for the projects we do in the telecom industry."
"I would say that the solution is highly configurable."
"It offers reporting flexibilities that were previously unavailable to us."
"NetSuite ERP is good for a trading company that involves buying and selling."
"The most valuable feature in NetSuite ERP is the user interface."
"The initial setup is easy."
"NetSuite ERP has dramatically improved our organization. We went from QuickBooks to NetSuite. You can compare this transition to changing from tennis shoes to a flying car."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"The price of Microsoft Dynamics CRM could improve."
"The solution could improve by having better integration documentation."
"Better integration would be an improvement."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable."
"The pricing is high."
"The solution's initial setup process was complex."
"There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect."
"In NetSuite ERP, they should focus on offering better customization options."
"What needs to be improved is the development in the other areas and other businesses that can use NetSuite."
"I would like to see improved customization options in NetSuite ERP, possibly through generative modules, to enhance flexibility and efficiency."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews. Microsoft Dynamics CRM is rated 7.8, while NetSuite ERP is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan.
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