We performed a comparison between Microsoft Dynamics CRM and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Multifeatured CRM software with good stability and scalability."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The initial setup is very easy."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Microsoft Dynamics CRM is a stable solution."
"It is a scalable solution...The product's initial setup phase was easy."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"We like how the solution is integrated."
"It is a stable platform."
"Odoo is highly scalable."
"Odoo's setup phase is easy."
"I am happy with it. If anything, its interface could be improved."
"Technical support could be faster and more responsive."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"It could be less complicated for smaller organizations."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"Overall, the solution could be made to be more user friendly."
"The performance can be slightly improved for the customization interface."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"The solution's reporting could be improved."
"The tool needs to improve its scalability."
"The authorization management needs to be improved."
"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."
"They could add more features and details regarding the business details and some extra modules for business features."
"The user interface is not the best."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Odoo is ranked 11th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.8, while Odoo is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM. See our Microsoft Dynamics CRM vs. Odoo report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
