We performed a comparison between monday.com and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way everyone can work together is fantastic."
"The solution has helped us keep track of our work, by helping us keep organized in an environment that is friendly and easy to navigate."
"The features I found most valuable are the Kanban boards."
"Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies."
"The automation process is one of the best."
"Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones."
"The templates helped me to kick off process solutions for our team."
"It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn."
"It is a scalable solution."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's a very stable tool, very powerful."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"A little more customization on the UI would be good."
"The ability to build the dashboard and visualizations out of the data that is in the platform could be better. There are no color themes and no further customization on that front, so you cannot brandify or white label all the platforms to make it look more like your business rather than a generic one."
"Perhaps a nice Outlook plugin to copy tasks from Outlook would be beneficial. The same could work on Gmail."
"We would like to connect with email solutions such as Outlook."
"Sometimes the limit of parts on a board (500 units) can inhibit growth."
"I would really like to see the reporting functionality updated."
"The tool is beneficial for some businesses yet prohibitively expensive for others."
"If there was an option to print out a report per client that we have time-tracked, it would be really useful."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The solution could integrate better with QR codes from some websites such as Facebook."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"The support team is time-consuming, and they don't find the answer to our problem."
"It needs to improve in terms of its flexibility, price, and installation."
"You couldn't give administrative access to new hires."
"It wasn't easy to set up so we're only using a third of all of the features,"
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
monday.com is ranked 3rd in CRM with 222 reviews while Zendesk is ranked 19th in CRM with 57 reviews. monday.com is rated 9.4, while Zendesk is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Zendesk vs. monday.com report.
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