We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The versatility of the solution is its most valuable feature."
"It is stable and scalable."
"The stability of New Relic APM is very good."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The most valuable features are the dashboards and tracing."
"The solution is scalable, and it is easy because all the documentation is available."
"They have great integration with the active directory."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"It is very good at monitoring Microsoft Server."
"It can send messages to our ticketing system."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"The ease of deployment, especially on Windows platforms, is valuable."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"We have had issues with our agents going offline."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"I would like an infrastructure network that provides real-time views, showing the issues."
"New Relic needs to improve is the user data schema."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"SCOM needs to improve its usability."
"The console feature is very poor, and it would be very good for us if this were improved."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"It could use some system enhancements, such as better dashboards."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"Stability and some performance issues exist and they need improvement."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SCOM is ranked 10th in Network Monitoring Software with 78 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and WhatsUp Gold. See our New Relic vs. SCOM report.
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