We performed a comparison between OpenText AppWorks and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"One of the most useful features is the code is customizable, we can make it our own."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"The most valuable feature is the situational layer cake."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"The most valuable features are case management and integration services."
"It is a stable solution...It is a scalable solution."
"The robotic process automation has increased the confidence of business users."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The integration could improve."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The crucial missing element is the archival function."
"There is room for improvement in the pricing structure."
"AppWorks could be improved by including BPM simulation."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"The workflow automation can be slow, so there is room for improvement there."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"It needs more integration with other platforms."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. OpenText AppWorks is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". OpenText AppWorks is most compared with Microsoft Power Apps, ServiceNow Now Platform, Appian, OutSystems and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps. See our OpenText AppWorks vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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