We performed a comparison between Oracle Fusion Service and Pega CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution is easy to learn."
"The most valuable feature of the solution is that customers can easily understand it."
"The service management features are valuable."
"Stable and scalable with good technical support."
"The case management feature is really valuable."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"The solution is very easy to use."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"The product's deployment phase was easy."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"The UI experience needs refinement to enhance user-friendliness."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The solution’s reporting could be improved."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product's initial setup phase was very difficult."
"They should enable the data-driven streaming feature inside it."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"The UI should be improved."
"The solution has room for improvement around decisional and real-time data analysis."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
"The UI is lagging and needs to be improved."
Oracle Fusion Service is ranked 3rd in CRM Customer Engagement Centers with 30 reviews while Pega CRM is ranked 7th in CRM Customer Engagement Centers with 10 reviews. Oracle Fusion Service is rated 8.6, while Pega CRM is rated 8.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales and Sales Creatio, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and Amdocs CRM. See our Oracle Fusion Service vs. Pega CRM report.
See our list of best CRM Customer Engagement Centers vendors and best CRM vendors.
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