We performed a comparison between PRTG Network Monitor and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is integrated with our email for the alerts."
"Technical support has been very helpful so far."
"The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available."
"The initial setup is very simple."
"The most valuable feature of this solution is being able to see things graphically."
"I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server."
"The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business."
"Nice product with an easy interface to use and a large variety of sensors."
"The solution is easy to use and easy to manage."
"It was easy to integrate Spiceworks with our existing setup."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"It's easy to understand."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"Tickets by e-mail, with actions by hastag."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it."
"Sometimes, our PRTG Network Monitor system crashes and a lot of sensors go down."
"PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."
"The scalability of this solution could improve as well as the automated provisioning of the infrastructure."
"The product could be improved by being cross-platform friendly."
"We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"The GUI must be improved."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews. PRTG Network Monitor is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our PRTG Network Monitor vs. Spiceworks report.
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