We performed a comparison between Salesforce Platform and SAP Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are no major performance issues in the solution."
"There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"Its stability, performance, and usability are most valuable."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"The solution is used to track our customers."
"The queue management of the solution is its most valuable aspect."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"Scalability is one of the benefits that we have in using the product."
"The pre-delivered content from the SAP cloud platform is definitely a strength."
"The solution can scale."
"Great Integration Suite, with CPI being its stable component."
"The dashboard provides pretty good clarity."
"Feature-wise, I like it since it allows you to integrate with multiple applications. There are available connectors that allow you to integrate."
"Though I'm not a massive fan of the SAP Cloud Platform, it has good features, such as its integration with other SAP solutions. When integrating with SAP or even the SAP sister company SuccessFactors and other companies SAP has acquired, you also enjoy data features in the SAP Cloud Platform, such as role-based permissions and other characteristics you can import from SAP."
"The product improved our company's business operations since we got value out of it."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
"The reporting functionality is not very intuitive."
"The back end really isn't user-friendly at all."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"The reporting needs improvement and the dashboard could have more components added."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"The solution's UI is horrible."
"The addition of more industry use cases would be an improvement."
"The solution’s pricing could be improved."
"SAP Cloud Platform's installation is not straightforward. You need a person with knowledge to handle it."
"I feel that SAP provides the tools, but after that, you are left on your own. It would be better if they provided more support throughout the usage of their solutions."
"The main problem is that there aren't any easy migrations from SAP PO to SAP CPI, so from process orchestration to cloud platform integration."
"In the next release, I would like to see improvements with the price and the licensing."
"My impression of the stability is that it is not good. Almost every month there is something new and that makes us nervous about delivery."
"It would be helpful to have additional samples for SoapUI that include interface methodologies and templates."
Salesforce Platform is ranked 8th in PaaS Clouds with 82 reviews while SAP Cloud Platform is ranked 6th in PaaS Clouds with 38 reviews. Salesforce Platform is rated 8.2, while SAP Cloud Platform is rated 7.8. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of SAP Cloud Platform writes "Provides seamless integration with CTI for streamlined data synchronization but complexity and challenges in migrating existing applications to the low-code model for custom application development". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and OutSystems, whereas SAP Cloud Platform is most compared with Amazon AWS, Microsoft Azure, Google Cloud, Mule Anypoint Platform and Microsoft Azure Logic Apps. See our SAP Cloud Platform vs. Salesforce Platform report.
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