We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The solution has a user-friendly interface."
"There are many expansions available."
"Easy to integrate with third-party applications."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Now Platform's best features are collaboration, configurability, and customizability."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The level of automation within the platform is great."
"ITOM Discovery is a great feature."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"It is a scalable and a stable platform."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The initial setup is very straightforward."
"Creating service catalog forms could be made easier."
"Its stability and pricing need improvement."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The solution's user experience could be improved concerning its UI and portals."
"The high price is a huge barrier in Portugal."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The solution’s AI and NLP features could be improved."
"ServiceNow Now Platform's technical support needs to improve."
"They should reduce the solution's cost and make it more affordable for buyers."
"The initial setup requires a lot of customization based on the individual company's processes."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Unqork. See our ServiceNow vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.