We compared Auvik and BMC TrueSight Operations across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. TrueSight users say the solution could allow the user to drill down more and improve interoperability.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said TrueSight’s ROI is difficult to quantify and uncertain.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews.
"Its network discovery capabilities are pretty good. It kind of spiders out and detects pretty much everything on the network, e.g., things that we are using and not using anymore. Its network discovery capabilities allow me to detect these things so I can track them down and shut them off."
"The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature."
"The ability to put in individualized SNMP checks that might not be in the automated playbook is a valuable feature."
"In the past, I would manually input the credentials and IP address of a single device from my machine and access the device, which took a lot of time. A task that previously took 40-45 minutes can be completed in less than five minutes with Auvik. It reduces the time needed to check a device for a single company, so we can act quickly before a disaster happens."
"The ability to trace cables is the most valuable feature. The solution provides link detection and port detection features with the switches. It's invaluable to have the ability to see where one device is connected and identify the exact port without having to trace any cables."
"The extensive personalization and customization options are great because it lets me do a lot. I can set up different permission structures, assign various staff members read-only access and others full access, and customize my notifications."
"It's incredibly important, given our work as a managed service provider, to have a single pane of glass environment. That is very crucial to being able to identify and diagnose issues with a network and fix them promptly. We don't have to log in to 15 different devices to track down how things are connected."
"Monitoring is probably the most active thing Auvik does for us. If a particular device on the network goes down, we have that granularity to see which network element is causing the problem."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It is a very stable product."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The only area that I dislike about the solution is the lack of exportability."
"The user interface is not intuitive."
"It requires a lot of hands-on maintenance when it comes to cleanup. That's probably the biggest problem I've had, because I don't have a dedicated resource to manually clean up stale records. I have a customer where it shows 4,000 devices because of the duplication of devices that I have to clean up."
"For the most part, it's great for visualizing the network mapping/topology for our organization. However, when complex VLAN networks are involved, sometimes, the picture can get a little cloudy. It would definitely be nice if there was some way of choosing a VLAN to view or something like that. They should definitely improve the handling of multiple networks and VLANs."
"I want to see improvement around backups; we had a case where we created a ticket for online support, and they were able to set up backups for one of our devices, but they were unwilling to do the same backup script with a different device. The script uses the same code, just a different model number, and the engineers weren't willing to add it to the other model."
"If the out-of-the-box price was about 30% lower, I think it would have allowed us to purchase it sooner. It definitely costs more than some of the competitors that are out there. It's also better, so I understand why it's a little bit more expensive."
"The automation side needs improvement... A really important one was about a SonicWall firewall that needs to be rebooted every single month. You can do that in the SonicWall GUI, but you can't do it in Auvik. Hundreds of people have endorsed the idea of having an automated command line interface command run on any device that supports it."
"I would like to see Auvik have some more documentation with a typical CM solution like Splunk. I want to see more examples of things like configuring port forwarding for firewalls. In addition to collecting data from different types of appliances, I would like to customize more of the metrics for each appliance."
"The product must provide application or service monitoring features."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The pricing could be better."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"BMC TrueSight Operations Management could improve the reporting."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
More Auvik Network Management (ANM) Pricing and Cost Advice →
More BMC TrueSight Operations Management Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in IT Infrastructure Monitoring with 139 reviews while BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 49 reviews. Auvik Network Management (ANM) is rated 8.8, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and Meraki Dashboard, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our Auvik Network Management (ANM) vs. BMC TrueSight Operations Management report.
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