We performed a comparison between BigFix and BMC Client Management based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Protection Platform (EPP)."Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"It is stable and scalable."
"The setup is pretty simple."
"The most valuable feature is the analysis, because of the beta structure."
"The solution was relatively easy to deploy."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"I get alerts when scripts are detected in the environment."
"The most valuable feature is patch management, a must have, even for Linux and iOS."
"It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool."
"DOWNLOADING-PATCHES; It has also helped to reduce network traffic when it comes to downloading patches. By only having to download the patch once to the central location and then utilizing the relay structure to then download the patch to a specific site and then everything gathering at local, it greatly reduces the bandwidth of multiple endpoints."
"The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments."
"Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers."
"The most valuable feature for us is the ability to manage TWS, the relevance is really what sets it apart. Also, using it as a software deployment tool is the key for us."
"What I like most is that it is a powerful solution."
"The patch management and the BigFix Inventory have been the most valuable features."
"The most valuable features of the solution are patch management and software license management."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The support from BMC Client Management is very good."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"The inventory and patch management tools are very valuable."
"Intelligence aspects need improvement"
"The solution is not stable."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"I haven't seen the use of AI in the solution."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"It takes about two business days for initial support, which is too slow in urgent situations."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"We need a much better multi-tenant option."
"I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools."
"I would like to see a web UI SDK so we could take what is provided currently and be able to build our own customized web UI for particular customers that want to sell service."
"The product should become cloud-based. Also, the peer nesting ability of the product is a little backward."
"The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
"I would like to see the integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately."
"Needs to improve Network Access Protection (NAP) technologies to prevent computers with vulnerabilities from gaining access to networks."
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"BMC Client Management could improve in the area of integration."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"The solution does not offer the functionality of remote access to users."
"The solution needs to add whitelisting because many customers request it."
BigFix is ranked 14th in Endpoint Protection Platform (EPP) with 91 reviews while BMC Client Management is ranked 5th in Mobile Device Management (MDM) with 6 reviews. BigFix is rated 8.6, while BMC Client Management is rated 8.6. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of BMC Client Management writes "Efficient remote control capabilities; compliance features greatly reduced customers' licensing costs". BigFix is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Tanium, whereas BMC Client Management is most compared with Microsoft Configuration Manager, Microsoft Intune, ManageEngine Endpoint Central, VMware Workspace ONE and Ivanti Endpoint Security for Endpoint Manager.
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