We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"I am impressed with the solution's ability to customize workflows."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"Collaboration and CRM are the most valuable features of Bitrix24."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"The solution is easy to use and easy to implement."
"The permission system is great, so you can really decide who gets what permissions."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"The solution's open channel and contact center could be improved."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"It would be great if colleagues could get alerts via email when they are assigned something."
"There are some bugs in the mobile system."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The solution’s performance could be made faster."
"The pricing could improve."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"An area to be improved in HubSpot CRM is its customization capabilities."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."
"The solution's email capabilities could be improved."
Bitrix24 is ranked 11th in CRM with 18 reviews while HubSpot CRM is ranked 7th in CRM with 39 reviews. Bitrix24 is rated 7.4, while HubSpot CRM is rated 8.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and monday.com, whereas HubSpot CRM is most compared with Attio, Odoo, Acumatica, monday.com and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. HubSpot CRM report.
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