We compared HubSpot CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"It has nice features and matches our pipeline. Even in the free version, all of the features are available."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"The solution's most valuable features stem mostly from the sequencing of marketing automation."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"The reporting is very flexible."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"HubSpot CRM has the most reliable and user-friendly options."
"There are many templates to choose from when you are creating your first board."
"The "My Week" view and task list are probably the most helpful for us - it's really great to set a project schedule and assign people to tasks."
"We have project overviews to keep track of each client and project and I can also see what the other managers are doing."
"Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files."
"You can create a group of tasks and can write down sub-tasks under each task."
"Since I'm using it for a variety of purposes, not just project management, I can customize boards and workspaces based on the needs of that particular workflow."
"The product's initial setup phase was straightforward."
"Performance has been good. Stability has been good."
"HubSpot CRM could improve in integration with other solutions."
"They need better UX or templates to change the mood or the look and feel."
"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."
"The initial setup could be faster as it currently takes a lot of time."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."
"Monday is one of the more expensive tools available."
"We have difficulties playing with automation."
"Managing project status and product development may be quite difficult unless you have a project manager."
"The mobile application of the solution can be improved by making it more user-friendly."
"Sometimes automation is delayed, which can lead to duplicate items being created."
"monday.com is missing a few features but not many. For example, let's say you're working on a global project for a marketing campaign, and you have the video team working on it. Maybe the video team only wants a board that shows the packages that are related to them, but you cannot do that on monday.com. You can't have the same task in multiple projects."
"I'm unclear about the notifications feature in that I receive way too many emails."
"The speed of the loading process should be better."
HubSpot CRM is ranked 7th in CRM with 39 reviews while monday.com is ranked 3rd in CRM with 222 reviews. HubSpot CRM is rated 8.2, while monday.com is rated 9.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". HubSpot CRM is most compared with Attio, Odoo, Acumatica, Bitrix24 and IQVIA Orchestrated Customer Engagement, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo. See our HubSpot CRM vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.