We performed a comparison between Bizagi and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like all of the features. I like that you can simulate the processes and add the time standard."
"Very user friendly and a professional solution."
"I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
"I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"The amount of control that this solution provides is great."
"Great mapping feature that's easy to use."
"In Bizagi, all of the features are valuable."
"I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
"The integration with other tools is pretty good."
"Learning materials, such as online courses, are readily available."
"Scalability-wise, it is a very good solution."
"The incident management has been the most useful feature for us."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"It is a scalable and a stable platform."
"The open source version lacks the option to publish."
"It needs some better notation functionality."
"One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."
"The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free."
"It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete."
"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
"The technical support is not fast enough and should be improved."
"I'm not really satisfied with the reporting aspect."
"ServiceNow Now Platform's automation process needs improvement."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"They should reduce the solution's cost and make it more affordable for buyers."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"It's not quick or cheap."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The UI and mobile UI need to be improved."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Bizagi is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Bizagi is most compared with Camunda, Visio, Bonita, ARIS BPA and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Microsoft Azure App Service. See our Bizagi vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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