We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The rules functionality makes it easier to classify data for different groups."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"This solution has improved our tracking."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"As I work based on the IT governance framework, what I like best about ServiceNow CMDB is ITSM, so incident/service request management. I also like that it can be useful for project portfolio management."
"I deal mostly with asset management, and ServiceNow helps me do my job more effectively."
"ServiceNow is basically a go-to when it comes to Remedy and ticket management."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."
"One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level."
"I am just waiting for the new release with the new enhanced UI."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Recently, improvements have been more focused on the interface side."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"We would like the service modelling functionality of this solution to be improved."
"An area for improvement in ServiceNow is the reporting because there are reporting features that would be better when done within the platform, rather than having to buy the performance analytics model. There is so much difference between the dashboarding that you can do from the platform versus what's on the performance analytics model. Some of the features currently available within performance analytics would be good to have within the platform because sometimes, customers will say that the tool is okay, but it's not enough, so you'll need to go with the performance analytics model, and that's costly."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"There could be room for enhancing customization capabilities."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
"The initial setup is a bit complex."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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