We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It scales easily with future expansion."
"The most valuable feature of this solution is the discovery."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"The product is easy to set up."
"The auto-discovery feature is great."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"We like that this solution allows us to easily track the relationship between our CI and the IT asset module, for troubleshooting purposes, or to check the impact of an incident site."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"ServiceNow CMDB is fully integrated and complete. ServiceNow has modules for everything an IT service company needs, and it's flexible."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"Improve the GUI and documentation."
"Making it simpler to set up and understand would be a big improvement."
"The implementation could be simplified."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"The page loading is very slow."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"There's room for improvement in terms of integration."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"The reporting function could be more advanced and has room for improvement."
"We would like the solution to be made more easily scalable in future updates."
"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
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OpenText Universal Discovery and Universal CMDB is ranked 5th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with , whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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