We performed a comparison between BMC Helix Discovery and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution."
"The solution is very stable and powerful."
"Accuracy and clarity are vastly improved for the service lines."
"The initial setup was quite easy."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"BMC provides great support. As managed service support, they are gold."
"The solution is definitely useful."
"The most valuable feature is the automated service mapping."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"We can scale the solution."
"This solution provides excellent insights."
"The process involving the original setup of the solution is excellent."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"I find that the Discovery and scripting features are the most useful."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"They have a very good network in the infrastructure of Discovery."
"There is still room for improvement in terms of stability."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"BMC Helix Discovery needs more customization options."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"We would like updates more often."
"There are certain limitations in the mapping feature of the solution."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"A review of end of life data would be nice."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"ServiceNow is very costly."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Without improvement in the patters, applications can't be discovered"
"The solution should improve the classes of discovery assets to disregard more junk data."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow Discovery is ranked 6th in IT Asset Management with 38 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy , Qualys VMDR and Lansweeper, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and Device42. See our BMC Helix Discovery vs. ServiceNow Discovery report.
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Hello Mohsin,
Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.
Hi Mohsin,
Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure.
I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery, focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool.
I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization.
Thanks,
Madhurima