We performed a comparison between BMC TrueSight Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI is the favored option over BMC TrueSight Operations Management due to its seamless integration with DLP and automated dashboarding and reporting. The product allows users to create automatons that run when alerts are triggered. Although considered pricey, Splunk ITSI delivers a positive ROI by reducing data report costs for organizations.
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"I like the event management part."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The glass tables are very helpful."
"The solution is easy to scale."
"The root cause analysis is very helpful for us."
"The observability is great and valuable."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The solution is a little obsolete."
"Cost is an issue with BMC TrueSight Operations Management."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We'd like them to show more inputs on the dashboard."
"Quality-of-life features have room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"The problem becomes the price, as Splunk is an expensive product."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"The solution should integrate more features in NEAP."
More BMC TrueSight Operations Management Pricing and Cost Advice →
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 50 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Datadog. See our BMC TrueSight Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.