We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has improved delivering applications to remote locations with its lower bandwidth utilization."
"Citrix DaaS’s most valuable feature is the virtualization of applications and desktops."
"Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources."
"The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop... It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good."
"For our company's customers, I feel that the product is stable."
"XenDesktop has helped our users to work remotely with a better user experience."
"I use Citrix DaaS to connect to devices."
"The most valuable feature of the solution is that it supports team clients."
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"Ability to save a permanent remote connection, hold, and/or transfer."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"Pricing and technical support need improvement."
"The initial setup is complex."
"The cost of Citrix Virtual Apps and Desktops is high and has room for improvement."
"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."
"I think Citrix's support is good, but sometimes it is a little slow."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V."
"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."
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"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The solution’s pricing could be improved."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 92 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and Apache Guacamole, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Central. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue report.
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