We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very stable. It adjusts to bandwidth very well."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"Has an easy way to remote on to a remote computer without having prior access to it."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"I like the way it can assess our system."
"I give the stability a nine out of ten."
"The solution is now stable."
"It's simple to set up."
"The solution now includes a multi-screen feature which is great."
"The solution offers good value for money."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"The performance is one of the main features of this solution."
"The solution’s pricing could be improved."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"We'd like more granular security control of the desktop services."
"There could be some improvement in the integration of the solution."
"Microsoft should be more compatible with other operating system."
"Updates sometimes impact the application and we have system crashes."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"There is a limitation on the number of concurrent users."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, VNC Connect, LogMeIn Central and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
