We performed a comparison between Datto Remote Monitoring and Management and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The project management and task management features work well. It's a decent product in that regard."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"It has a single pane of glass, and it integrates well with other software."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"AEM support is great for Macs."
"It is user-friendly for opening my server or PC."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"The most valuable feature of this solution is Remote Access."
"The most recent enhancements are quite remarkable."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"TeamViewer Remote Management is very easy and very good for remote work."
"It's easy to use and maintain."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"The main issue with the solution is the stability problem arising from network issues."
"VPN connection is an area with shortcomings that need improvement in the solution."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"Using the solution’s remote connection causes some lagging issues."
"The solution is a bit expensive. It could be cheaper."
"The price for the license could be improved, as well as the setup could be easier."
"The security of the solution could be more secure."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management (RMM) with 8 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Datto Remote Monitoring and Management is rated 7.8, while TeamViewer Remote Management is rated 8.4. The top reviewer of Datto Remote Monitoring and Management writes "A solution that functions optimally even when the connection to the server is lost". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Datto Remote Monitoring and Management is most compared with Atera, Microsoft Configuration Manager, PRTG Network Monitor, Kaseya VSA and ServiceNow, whereas TeamViewer Remote Management is most compared with Azure Bastion, NinjaOne and Kaseya VSA. See our Datto Remote Monitoring and Management vs. TeamViewer Remote Management report.
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